Customers have feedback spread all over the place on your products.
Our story - Once upon a time...
It all started when Daniel, our co-founder & CEO, took a cab, and discussed with his driver, Jean.
Jean had just bought his brand new car.
It was beautiful, comfortable,
and had all possible equipments…
But he couldn’t mount his phone onto the cockpit,
which he used for Waze Navigation. He sold his car and switched to a competitor brand.
And you know the worst part ?
The car maker never heard about that.
So, we decided to collect the feedbacks of all the Jean, so that all Product teams know what goes on the nerves of their customers and what makes them happy !
An end-to-end feedback analytics solution, relying on latest AI / NLP technologies
We collect mass feedback, everywhere, in real time
Identify instantly the pain-points of your product, seen by your customers
We analyze it with kick-ass
Quantified views, enabling decision-making
Compare the satisfaction of your product vs. your competition
We make it accessible to your teams in one click
Understand why your customers are (dis-)satisfied
Business benefits - Example of a car maker
Market share increase
Better product-market fit
- Focus R&D investments on painpoints
identified by customers
- Identify innovative ideas and trends
- Focus marketing campaigns on positive points identified by customers
- Engage clients in a valuating relationship with the brand
Development and manufacturing cost reduction
- Remove equipment not used / appreciated by customers
(e.g. cruise control on a city car)
Market research cost reduction
- Stop / rescope market research contracts with lower ROI than Better World
We are unique
We are industry-specific
We reach highest performance by “deep-training” our AI on one specific industry’s language
Our solution is end-to-end
From feedback collection until delivery of its AI-based analysis to the right stakeholder
We combine Artificial Intelligence
with Human Intelligence
We guaranty you the best understanding of your customers feedback by coupling our human expertise of the industry with our deep-trained AI
62, rue Jean-Jacques Rousseau
Paris 1er, France
telephone :+33 6 17 81 33 93