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The voice of your customers. Analyzed. In one click.

Customers have feedback spread all over the place on your products.
We collect it, we analyze it, and we make it relevant for your business.

 

 
 
 
 
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Our story - Once upon a time...

It all started when Daniel, our co-founder & CEO, took a cab, and discussed with his driver, Jean.

Jean had just bought his brand new car.
It was beautiful, comfortable,
and had all possible equipments…

But he couldn’t mount his phone onto the cockpit,
which he used for Waze Navigation
. He sold his car and switched to a competitor brand.

And you know the worst part ?
The car maker never heard about that.

So, we decided to collect the feedbacks of all the Jean, so that all Product teams know what goes on the nerves of their customers and what makes them happy !

 
 

An end-to-end feedback analytics solution, relying on latest AI / NLP technologies

 
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We collect mass feedback, everywhere, in real time

 
 
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Identify instantly the pain-points of your product, seen by your customers

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We analyze it with kick-ass
algorithms

 

Quantified views, enabling decision-making

 
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Compare the satisfaction of your product vs. your competition

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We make it accessible to your teams in one click

 
 

Understand why your customers are (dis-)satisfied

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Business benefits - Example of a car maker

 

Market share increase


Better product-market fit
- Focus R&D investments on painpoints
identified by customers
- Identify innovative ideas and trends

Customer attraction
- Focus marketing campaigns on positive points identified by customers

Customer retention
- Engage clients in a valuating relationship with the brand

 

Cost reduction


Development and manufacturing cost reduction
- Remove equipment not used / appreciated by customers
(e.g. cruise control on a city car)

Market research cost reduction
- Stop / rescope market research contracts with lower ROI than Better World

 
 

   We are unique 

 
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We are industry-specific 
We reach highest performance by “deep-training” our AI on one specific industry’s language

Our solution is end-to-end
From feedback collection until delivery of its AI-based analysis to the right stakeholder

We combine Artificial Intelligence
with Human Intelligence

We guaranty you the best understanding of your customers feedback by coupling our human expertise of the industry with our deep-trained AI

 
 

Contact Us

62, rue Jean-Jacques Rousseau

Paris 1er, France

 

telephone :+33 6 17 81 33 93

email: hello@better-world.io